Scrubzbyzs will provide exchanges or refunds for items returned within 14 days of the purchase date provided that items are returned to us in their original packaging AND have not been used. For all return packages, please ensure that these are sent tracked as unfortunately we cannot process returns for items lost in transit. All refunds will be made to the card originally used to purchase the goods. Refund processing times may vary by card issuer. Any returns received outside the 14 days are accepted at the discretion of scrubzbyzs. This does not affect your statutory rights. For any returns in the first instance please contact us by email at scrubzbyzs [at] gmail [dot] com